We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel arrived quickly, less than a month. The dog's collar was on. Looks reliable.
The order received thanks quickly came.
On Doberman-the girl barely got laid. I had to turn the collar inside out, so as not to hurt the child. The collar is quality, but very small.
I received my order thanks this is what I wanted.
The product is not very well made. Some prongs were misshapen. The open part in photo shows the metal was not well pressed to secure that portion. Does not move freely.
Perfect.
Great!
Great Collar
cheap quality
Very good stores
Look 45 cm is a small thing, it seems not to be the right measure.
Fast and identical to what they announce
Very rough collar.
I received my order thanks. but this is not what I needed. Very rough collar.
Excellent! There are no complaints about the goods!
Брала для стаффа . Ошейник хороший . Думала будет широкий , но нет узкий слишком .
received with thanks
Great! Fast!
bien reçu merci au vendeur ! va très bien a ma chienne dalmatien ! livreson rapide !
cheaply made. my 70lb dog already broke it
The necklace is small is not for big dog as it says in the ad
спасибо ошейник пришёл очень хороший но с задержкой
te klein daarom 2 besteld en iets vergroot
Good looks, it's big, which allows you to adjust to medium and large dogs. And have protection on every tip, very well.
Very good product and quality. The only drawback is that on the tip of the puas it does not carry gummies. But good product
Good, but slow.
Good thing, for non-coal
bom
Too small
It's fine, thank you.
For the shepherd came up
As described. It's not steel. Super bright fardon. The Chrome is marked. For the price you have.
El collar es muy débil,las varillas son muy finas.
Das Halsband ist echt toll. Meinen Hund stört das Halsband beim laufen überhaupt nicht. Jedoch spürt er es sehr deutlich wenn er zu schnell ist beziehungsweise zieht. Ich habe das Halsband heute einen Tag im Gebrauch gehabt und musste leider feststellen dass es an einigen Stellen wie man auf dem zweiten Foto sehen kann bereits orange geworden ist. Ich hätte mir gewünscht dass die Farbe etwas besser hält und nicht direkt nach dem ersten Spaziergang abgeht. Ansonsten ist das Halsband top!
The small plastic spikes leave easily, from the first walk they have left. The necklace was a little big but I managed to remove a mesh
Excellent
The quality is okay. Have not try to use yet..
trop petit
Small
It is very good quality price, and its function makes it thank you very much. Recommended
Great Collar
Excellent! There are no complaints about the goods. Shipping fast.
Hellas very quickly broken
On some occasion, the leash has been opened while walking the dog. But otherwise fine.
Perfecto
Corresponds to the description but size a little small