SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful and stable chain.
ok
Very nice chain, quickly arrived, ordered 25 February reached 10 March to paczkomatu
Beautiful chain. Arrived very fast in 17 days I indicate and buy again with this store.
Very nice product received in time I think recommend the same in "Gold
Commande passée le 14/02/2021 , reçu le 10/03/2021. Joli bijou ,mais malgré le 925 écrit dessus , je pense plutôt que c'est du plaqué. Vu le prix on ne va pas se plaindre, mais je pense que ce devrait être dit dans l'annonce.
very beautiful
VERY vast shipping and lovely product
Parecen más bañados en plata que de plata misma. Pero de una calidad aceptable. Los tamaños perfectos.
Good
Product conforms to the description. Just a little too bright
The chain is super. Shipping fast. The store is good!
Very cool!
Muy bien
Conform to the description but I thought it would go for pandora charms
Łańcuszek ładny, ale niestety przyszedł uszkodzony, jakby przełamany, co niestety rzuca się w oczy, gdy założę go na szyję. Nie będę wchodziła w spory, ale liczę na prezent w postaci gratisu przy następnych zakupach. Pozdrawiam.
Parece ser banhada à prata e não de prata maciça. O vendedor poderia deixar essa informação mais clara, se o produto é apenas banhado ou se é de prata maciça.
The chain looks good. The buckle is small, it will pass on any pendant. The test is worth it. Let us see what happens when wear it. Recommend.
It's very cool.
Belle Qualite
It's nice wine well
Very happy with the product and quality
Satisfied
nice, but i don't think it's silver
Faithful to its description
very nice..thank you!
Chain very good quality convenient clasp, delivery fast, store recommend
Pretty silver chain
Цепочка отличная. Рекомендую!!!
As expected: the chain is thick, made perfectly
Everything is fine!!! I recommend this store with quality
perfetto come da descrizione
Very well the truth, as I expected
All the best, good quality