SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine!
good
Fast shipping and good quality!
All right, there was only one small problem, they forgot to send me the network hold
A bomb in general. Order, will not regret
super
Come quickly! The child liked it! Advise
Seller is very good very good communication. The product arrived very fast. Product as described. My second order of this product is very good quality. The same product in this quality is 80 euro much more expensive in the Netherlands certainly recommend the store. My little boy is playing with great pleasure. It never goes down because it's filled with water. Very good quality.
The ring is great. Installed easily.
Good Goods rack metal. Shield and round support plastic. I recommend everyone to buy this. We're still 1,5 with the ball. For older children I think in general fire. Dad plays with pleasure! Delivery 14 days.
The product arrived very fast. The quality is very good. This quality product at this price is very good. I will order my second product. My little boy is playing with pleasure. The product is one to one as described. They reply very quickly. Shipment to Holland in 15 days. The size can be adjusted to the inside when you fill the water absolutely does not fall solid product. It is strictly recommended
Bought for a girl 1 Year 9 months. While it is no longer attracted to the game of the ball, but an attempt to unscrew the bolts and disassemble the design. The rack is stable, but the black stand closes loosely, so the child can get to the water in it itself, I have to keep an eye on it all the time. The ball was well inflated by the attached pump. Delivery to St. Petersburg is very fast.
poor quality of the base... the bung doesnt stop water
Everything is super! The child is happy)
Quality
Very good
Excellent acquisition, everything is normal, everything is whole. Very fast delivery
Super, merci beaucoup
The boy loves it. Shipping very fast
Very good quality, all packed, all shurupki, spare parts, delivery fast, to the Primorsky territory is less than 2 weeks, in the photo not to the whole height, the child is small, will not reach, it is done almost twice as above, I liked the quality and speed very much, we will check, as baby 1,6G, But I think I will like it, complete the ball and pump, the store is well done! Definitely recommend! I ordered two sets, as a gift two-year-old)
Excellent ring, high, the ball is good. The child 3.5 use two of the three racks-very like it! We are thinking of taking the same for the street =)
Delighted with the purchase
Och fast delivery
Perfect very easy to ride
The toy is quite flimsy, packed just in bubble film, if you pour a lot of water into the base, it flows through the cork, with the throw of the rack scroll, you can and find cheaper the same game
Perfect!!!
The child is 2.8 years old. Suggest to buy
Baby 1.7 Plays every day.
He sent super fast. Good quality thank you very much
Good, but the net is badly entangled and the ball doesn't drop automatically. You have to pull out the ball or push it downward
I arrive in good condition, sealed packaging, with all the pieces, do not place it complete because my son is smaller, I arrive a few days after planned.
Очень довольна покупкой, вибирала доставку плюс, пришёл за четыре дня, очень устойчивый, ребёнку 1,4 подходит в колечко забрасывает, в общем покупкой довольна, рекомендует нейропсихолог Валентина Паевская