SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Unpeu Petit more correcte
Arrived in about one month. Good scrapers.
Thank you I asked for the second time and arrived very fast, thanks to the store
Description exact. Sent promptly. It came in time. I'm happy.
Top
More not tried shipped fast
good
Very practical, they're small. They arrived very fast
Fast shipping. Item came as described.
Ultra long czekałam for delivery.
merci
The scrapers came in 20 days. plastic is normal, hard. i recommend the goods and the store!
Looks like pictures
In the same tank yak on 4 artinzi, ale plastic thin and rub
Are very good
Just like the description and the imajen happy thank you very much I recommend
OK Thanks!!!
seems good
Parfait comme décris
Looks ok
good and fast
Un peu petit mais c'est pas grave, sa a l'air bien solide.
отказались маленькими .
не получила
Very fast delivery
Cheap but not strong enough for fondant, which is fairly hard. Probably good for softer creamy icing!
same as pic
good
The prong was broken, and by packing it was clear that was sent broken
I like it, although it’s quite small. Color is much nicer than on the photo.
ok
Siuntimas du mėnesiai Su biskiu, kokybė Gera
The blades came quickly. Wife asked, ordered. Said the dough well separates and the glue will not cut.
Goods look fine, thank you!
Good quality product corresponding to the description, rapidissima in about 2 weeks delivery
Everything is super. Seller recommend.
It went for a long time, but everything came intact, convenient to use
Arrive très rapidement. Pas encore testé mais semble résistant
Thank you, everything suits
It came whole, all as in the photo. Firm, not yet tried
Premiums premium
Ačiū, atėjo for du mėnesius
Hello, everything corresponds. Thank you
Unfortunately I have got another item. I think It was mixed up, but what I have got very nice.
Fast delivery good quality
ok
Ok, goods arrived after 2 months
Not arrived after 2.5 months, store refund did not approve, returned through Ali
Tragedy! Goods walked up 10 weeks!!
Super