SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super all works!
Excellent product, I disagree with the store's description, recommended came in time stipulated to Mexico City, which I would have liked is that it brought Battery, since to work it must be connected
доска соответствует описанию. три режима подсветки. работает от сети
ponravilsia
It came very quickly! The light works, 3 kinds of illumination. Thank you!
Normal. It wasn't what I wanted, but maybe I can use it.
The little loved
Excellent quality, I recommend.
What I imagined, thank you
The product corresponds to the description. Everything works. 3 backlight modes. Track tracked.
Super!
Came a whole, packed well, but the format A4 was stated, and A5 came
Damaged
Came the goods, everything works, only now I realized how to draw what to do, well, I'll figure it out, thank you Then I'll add
All right
Interesting thing! Packed well! Has received quickly, ordered already the second!
Según la descripción, los niveles de iluminación son correctos.
Excellent lumen, well takes somewhere up to three sheets of photocopies. About all the shiny images I do not know yet, but here's the usual pencil sketch can be seen super. Of course, transferring something to watercolor paper with its help is difficult (and who needs?), but the printer paper and tracing paper is easy. I came quickly in a huge inflatable package and pupyrka. Purchase is very satisfied)
Packed well, useful thing, especially if there are kids, you can learn to draw by pattern or circle letters/numbers, etc. Packed reliably, will not break during transportation, the power is ordinary USB, you can from charging for the phone, power bank, or a connector on the PC
Okay, but it's small, Quartilla size.
A wonderful copier. Very satisfied
Super well I loved my fascinated son. It fully performs its function
Uncle!
Fast delivery. Item as described. TOP.
All work is OK
Very small nonsense
Here comes the instructions in English I hope to translate it and it is not complicated to use it
Everything works, but I recommend ordering A4
Thank you!
good product
It's not what I imagined, nor my daughter. We thought you could connect with your mobile, tablet, etc to make drawings, but you don't, there's q print, a disappointment.