SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered 2 weeks before Moscow. Quality is good, feeders really liked. Packed on the conscience :) The drinker on top was not cut plastic-cut without problems.
Son perfectos de muy buena calidad, el de agua es como una botella dosificadora, que va dejando bajar el agua a medida que se va gastando y el del comedero tiene mucha capacidad y son superbonitos
Wow! it was SO well packaged! Really great quality, VERY happy, 5☆for everything
Well packaged. Big size, nothing is missing. Arrived fast enough. Thank you
Very good
Good product 1 can big for 1 cat
Produit bien emballé mais quand même abîmé
Ordered 23.11.20, received 5.12. In St. Petersburg at the top of the five, the track was tracked. Packed very well, in the navel and bulk film, there was no smell, but just in case I washed with soap. The cat appreciated immediately. Recommend!
slow
It came very quickly! Quality is super!!! Packed was very good! Advise
Everything Super came quickly respect the store Thank you very much
Wow! Beautifully
Отлично упаковали , ничего не помялось , всё целое. Я довольна , Спасибо
The product fully corresponds to the description. The parcel reached three weeks from the time of order. The packing is excellent, it definitely does not crumple anything and will not break down. So you can safely order from this store.
Super-fast, and very well packed I recommend
Order, you will not regret!
Conform to the description
Super produit
Super Good article very big thank you
A grade
The bottle is made of hard blue plastic. we use for AODE. Cats soazu oblyubiplei. Delivery fast, in moseva days for 10
A small marriage on a drinker, a dent .. the quality of plastic is good, the volume is large. The goods are perfectly packed. I recommend the store.
Super
Very very good
Shipments on time and quality product
Good thanks
very good
Delivery in хмао-13 days, very fast! Thank you store. Goods as in the photo.
Perfect ! My cat love it ! Very fast shipping and receiving ! Thanks !
I just got here, it came out of time but in good condition.
The feeder is large, there is a lot of feed, packed well, nothing is broken.
Thank you very much for the feeder and the drinker. Everything came in the best possible way. I recommend it to everyone. Packing is super.
Top for my dog I love it as in the picture
Everything is done qualitatively. There is one lack of drinking-if you pour water and leave until the cat drinks everything, then the water spoils. Therefore, it is better, if the cat is small, then pour half the bottle. Bowl with food Super, cat like very much.
Very well packed, shipped fast and very good material
Came in 2 weeks, packed straight very well and as if with love. Everything is neatly glued, several times wrapped in a package with air and all were laid off in a film. Everything is whole and pretty beautiful, the bottle does not spill water during twisting. The customer immediately appreciated. Thank you very much recommend
Very good quality.
спасибо продавцу, советую, отличный дизайн и функционирование!
Great. Product is great Very practical On the other hand levels very long delivery
Super generally. Dog is very like
The order came very quickly. Very cool drinking bowl and feeder. quality, beautiful. correspond to the picture. 5 Stars!
Perfect and fast shipping. In 1 week at home. Oh, great. I recommend 100%.
Very good! Great packing.
Very high quality product, I recommend. Delivery fast, packed super reliable The only food, apparently not heavy and falls out not as much as I would like, but it's not critical
They're super good. They can eat two cats perfectly. I recommend it.
Perfect, very fast shipping, I am very very very satisfied, very well packaged. Thank you bcp to the store
Very practical article. I forget to keep an eye on water and food for many days and my cat has what it needs. When you want to. Very good quality product. I'm delighted, actually. I recommend it and it took less time to get there than it said. The store of 10. I had a little problem and he solved it to me instantly.
Super, it came very quickly. It was very well packed.
до Екатеринбурга доставка быстрая, посылка шла всего две недели, товар хороший, единственное при перевозке подмялись поддоны на которые устанавливаются чаши, но это не критично на функциональность не повлияло. Продавцу спасибо, товар рекомендую.
It's great. I bought it for my cats and where the water falls I see it big for them, but I love it, big tank capacity. I recommend it for cats or small dogs.