SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super ! Bien reçu et rapidement bonne qualité
Very good quality! Just 1 damage in the bag
Klips have very good closure, beautiful
Product as in description, it has arrived very well packed, the wood is very well polished. He arrived within the stipulated deadline. Good salesman.
All perfect! Fast medium shipping
M
Whole beautiful color, super fast shipping
everything ok
Lovely with the order. I was very surprised at the good quality you have. Without any imperfect. The wood is very soft. The clasp is reinforced with two screws for more safety. It's very easy to put and remove. The quality-price ratio is very good. It came very well packaged in bubble paper so that it would suffer no harm. He arrived very fast in Spain, about two weeks. I will definitely buy them again.
everything okay. thanks
I am very satisfied with the order! I have received the order in Romania in 2 months and a half, and the Romanian Postal Office brought the order home, which is so great! The order was very nice and safely packaged. I also received a small keychain gift and four extra silicone beads Thank you!
Good quality.
Beautiful Product, high quality, nice price, fast delivery, verry happy!
The order did not come, returned the money
Quality is good
Excellent.
Solo venían 19 falto 1 pero muy bien exactamente como en la foto y la entrega fue rápida pediré más
All ok!
perfect, as described.
Sent in time. It came quickly
exacto a la descripción me gustan mucho, volveré a comprar
Top
Great products
Great bunch of clips for gorgeous price! Very fast delivery. Thank you very much!
Exactly as described
encantada, son perfectas
Love this! Super quality and super quick delivery to UK. Didn’t contact the store
Super Delivery was very quickly
I order not the first time. Everything is fine.
Отлично! всё соответствует заказу! доставка 12 дней
Perfect product, exactly what I expected.
Perfect
All as заявлено-20 PCs Cool clips, well polished. Recommend
Quality is good!
Excellent goods, I order not for the first time. This time the store was wrong and put not 20 but 19 clips