SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description. Everything works. Did not have time to turn on-the cat is here like this! Immediately began to drink. It works quietly. The only thing is a USB plug, an adapter is needed. In general, there are no complaints and shortcomings. Well, how much will work-will show time.
Came very quickly, less than a week in Rostov-on-Don. The quality is not bad, I chose between it and more expensive from Xiaomi, the purchase was satisfied. The cat quickly mastered and drinks with pleasure. Recommend!
very nice, works great, amazing shipping time
Very fast shipping. Cat very happy!
Gorgeous fountain. The cat admired for 2 days. Ordinary bowls now does not recognize
The cat is happy. The cat says-"Thank you!" :)
A beautiful fountain has been working continuously for a month
I'm here. All right but I had problems with the messages and product tracking I went to the post office for the second time and I was
Excellent product, my dog loved it.
The fountain didn't work. It was impossible to connect the spray to the pump inside. As a result, they themselves made a tube out of Scotch and connected it, then the water went. But this is not exactly what I would like to do
The cat drinks, everything is OK. But there is no promised motion sensor (or it does not work), so the fountain works constantly.
Great Fountain, cats drink. The truth is not all appreciated at once, but now everyone is using it. When ordered, they did not notice that it works either from the paver bank or from the outlet, there is no built-in battery. It is not quite clear where you can buy a filter for replacement, otherwise a good thing.
Super fast, ordered day 26 morning arrived late .. loved ..
Very good, came right, cats are loving
Unrealistically fast delivery. ordered 13.12.a 17.12 parcel has already come. Easy to Assemble and works properly.
Super fast. As described in the filter is loose inside. Silent.
Looks stylish, cats like him :)
Cat drank immediately after putting it on the floor. playing with paw 8n the water. Till now very happy cat!
Fast delivery. Product is like the pictures. But not work .. But the store returned-payment.
Very well she loves
Super fast delivery, Fountain cat liked
Perfect!
It's very quiet, my cat loves it. For putting a but too much light on it
Arrived on the following shipping Spain extremely fast, easy assemble through instruction book. Does any noise that bother overnight and presence in LED light is very good lighting good for patudinhos. The capacity is good have 5 cats and lasts for 1 day and a half. Satisfied'll buy more :)
From Spain to Italy came in a week. Plastic is very high quality. The motor is noticeably rustling. Especially well heard at night. Consider that the adapter for the outlet is not included. Thank you and prosperity to the store.
Fast delivery by courier to the house. Works. Cat and Dog drink.
Ver nice communication.
My cats go through a lot, I don't see them using it. It's a little more enclenque than I expected, but it works properly. It was supposed to arrive in 3 days but it took 5 or 6.
Arrived very fast (less than a week). Easy to use as it was pre - installed and my cat love it! Immediately he went off drinking and playing in traditional maine coon manner:) Light is not as annoying blue in reality as on photo. Really recommend store and item!
produto está conforme o anúncio... rapidez na entrega...
Cool Fountain, cats appreciated, sit pour :)
Before the MSC came in 3 days. I liked the kitten. While playing with the water jet, but I think how to drink will understand.
It's not 2,5 liters, it's 2 liters. In general, good, quiet, stable.
The fountain is just a bomb! Straight 100 of 100! Cats in wild delight, immediately began to drink and play with strings. Came unrealistically quickly to Ukraine, something about a week. My fastest delivery to Ali. Packed well, nothing crumpled, assembled quickly and easily. I advise everyone))
It's come to me today. Looks like it's okay. We'll see in a few days.
Cant judge because not received the product, however the money was returned, and returned to buy. Will wait it arrives.
It came fast. Boxberry has arrived. The fountain is good and quiet. Cat immediately and play and drink started
I haven't tried it yet.
Excellent, cat really enjoy this!
Excellent, arrived very fast and the product is great! Surprised me!
The fountain is super! Really quiet. the noise of the motor is not heard at all, only the light roaring of water. Backlight for my taste is superfluous. And the volume is bigger. But the main thing is that he liked the kitten! Drinks with pleasure, plays paw with water pods.
ok
This is delight! It came in 2 days! Fountain chic, cats like
Everything is super, except for the nasty led) and the tac-1 cat drinks) 2nd does not yet understand what it is-but tries)) works without noise, but from the network, it would be better, of course, if I was on batteries)
She's beautiful and big, my kitty charm
Cat drinks
Super rapido. Paguei ontem e no dia seguinte chegou
It works quiet
Received quickly, it works well at the moment and looks good product.
<2en> fast delivery, your iron is fine! Thank you very much