SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
11 weeks time for delivery....
I love them!!! cute!!! took less than a month to get it, which is pretty fast during covid
Shipping sdecom
Received, in accordance with the description no bad surprise.
Продавец самовольно изменил службу доставки и вместо месяца заказ шёл больше 2,5 месяцев. Сам набор неплохой.
ok
Love these products
Good boxes. But sooo long delivery. Anyway thanks!
I liked the jars. but I think a little expensive thanks for the delivery.
Very high quality good thing. I recommend it to everyone.
The item never made it to me, but store did the right thing and credited me back. Even though my personal experience wasn’t successful getting the product , I’m still recommend the seller and its products. The 5 stars are prompted by the seller’s course of actions involving my refund, which was the right thing to do in the end. He went smoothy.
easy to use.
Great product. Just a bit smaller than I expected. I wish it was bigger, so I wouldn't need 2 boxes for the same spice. Also, the it took quite a lot of time for the product to arrive.
Excellent jars. We came quickly. Each size about a pack of cigarettes in a convenient stand: Z
Jars as in the description, came quickly (for a month approximately). Compact, comfortable
Patent perfect for spices
Nice product, I really like them. Packed well, none of them is broken! :)
I order 2 times. Everything came up to me.
Excellent containers, a little small, but not critical.
THANK YOU
Very well packed. Containers have two kinds of hole larger and smaller all retractable for plastic koszyczka.
My second! Is Super! Thank you
Well just a little bit...
Excellent
The goods is according to the description
well packed, exactly as the picture
Jars are good. I brought a courier. I'll order more.
Good modular box, made in japan, the case moves even when closed, not sealed but also not hard to open or close.
Just delighted! Thanks store
Excellent jars
Excellent molds. They came quickly. Whole. thank you
Arrived. well packed.
Thank you rope do not shut down
Very cute jars :)
Delivery to the apartment-class. Packed well. Thank you!
Unfortunately, the product is received damaged (see the photo), despite the seem very reliable packaging part of the covers with broken parts. I understand that this is likely to have happened during transportation, but on the other hand it is significant in terms of the quality of the plastic used, if it did not stand the shaking on on. There are no traces of external exposure on the package itself.
Perfect. Strong enough and big enough
I order the second time, everything is fine!
Conforme à la description
انها جيدة
The boxes are small, but fine. It fits enough spice into it. I love the! The delivery was much faster, than imagined!
Norms, plastic
Well Received! good quality
Super compliant with the description I recommend
I ordered on November 23. Came on January 22nd. This is very long. Also, the parcel is not tracked. I thought to open a dispute, on order came. Cool that straight delivery to the door was. It pleased. I would order more, but wait just Without God for a long time
Very comfortable and roomy and take up little space. Delivery is long, packed very well
Everything came out, everyone is happy
Polecam
Very convenient, thank you
Все доехало в целости и сохранности