SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 05 February - received 23 March. Soft but very thin as you can see in the photo. Are quite big compared to usual cotton pads.
There are many, good quality
Perfect thank you! I did not know that it was sold in lot of 2, so happy surprise to find me with 10 discs instead of 5!
They got to Me very fast, they're finite and big, I haven't tried them yet though they look very good
Very soft
OK
It's the second time I buy so I don't run out of eyos and give my family I love it very recommended
Super thank you very much I am delighted with this order received well before the date. The cotton are good size and good quality to see after washing I would surely make an order
envio y transporte rápido...15 dias
Very fine fabric, deshilacha after first use. Really for the price you have I didn't expect miracles, but I don't recommend it.
Much bigger than I thought suddenly it takes a pot big enough to put them
Good ones
satisfied
Much more than expected. SIZE About as Palm To the touch pleasant
Very soft and very large! Good for both applying tonics and lotions, and washing off masks
perfect condition its ten reusable pads thank you store
There's no smell!
They are good quality and the seams are good for the price, they are also very soft and are large, it is noted that they could last long, arrived in two weeks in Chile, the store sent them fast, I'll buy again thanks
Watks are good, quality. Stitched neatly, large enough. The main thing-at least somehow we help the planet to clean up excess garbage
looks ok. didn't used it yet
A lot of bad plastic for the planet.
Took a bit long to arrive, but quality is very nice
Did not receive, but the money was returned
Excellent.
Excellent sponge, big, thank you
Very big but correct.
Super. as in the description. Each disc in a separate bag.
They are bigger than expected. They are great for removing my make up... They are soft, and I feel better with myself for not throwing to the garbage a lot of cotton pads. I was them inside my bag of delicate laundry, and it works perfectly. When I put them alone, sometimes they got stuck near the door and not perfectly cleaned; with the bag is great. I will buy more!!
Still used. in appearance, everything is OK.
They're pretty rough for, unmake-up I don't recommend, to contain breast milk can be useful
It's just like the pictures. It arrived a little slow, but it's ok.
No, pretty hard material and the skin is not soft
Super