SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The order reached Almaty in 12 days, super fast. The quality is excellent I order 2 times. The store is good, I recommend.
good
very fast. good product.
Excellent-I recommend this store-fast sending and receiving
This isn't genuine 550lb thick strong paracord, but it is decent and good enough for cheap stuff. Will work for my intended purpose I am happy with it thanks.
очень хорошо
"Minimum breakage resistance: 550lb" is 250 kg. This rope breaks at about 100 kg, far from what is announced. As with all Chinese ropes, stores overestimate resistance. Anyway, do not dream, with 9 small strands, do not hope to maintain a load of more than 20 kg. It remains a small rope not so bad for the little DIY.
The parcel to the Moscow region came in 10 days. Super.
Good quality for that price.
Excellent item and fast delivery. Thank you
quality seems good
Received in good order thanks.
Article conforms to its description. Arrived quickly. Thank you
Good, pretty durable paracord
Thank you
Cheap and well-made. Being used for Prado Emergency with preparing So also a lot left standing for a long time can be used to as seen on TV products
One week only on receipt of the goods. Expected solid coarse thin did but then as the rain 짛 negative. Failure to wound got in the prayer will be convenient and each being.
bien
Thanks!
Usually
Looking quality .. Packed well delivery fast
Fast delivery. Perfect.
Very good, delivery on time ..
Good rope
Compliant remains to check the solidity
Well received fast delivery coil arrival broken good quality
Coil of 100 meters of rope, ordered on January 18, 2021, received on February 1, 2021. Compliant item. Thank you.
Thank you! Good quality product.