SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'll try them out.
i ordered 20 and have only 18
Good Goods, fast delivery
ok
Arrived in 15 days, great and quick, I must try them again, I will update
OK
Reçu merci.
I am very glad.
I love these pain patches Thank you so much
Ordered 6.03. came 30. 03.v mailbox. did not use, but the smell is strong.
Пластырь не пришел, деньги вернули. Оценку портить не хочу!
Very good patches, really calm the pain
It was true, but it was slow.
It's all right in a month. Recommend.
Good Goods
100% recommended, I 've ordered several times.
I 've already ordered several times and I love it, they 've helped my knee and back pain a lot.
Works effectively
греет очень мало
Pas encore testé
Tendré que probarlos y diré si funcionan
It's been a long time. The smell is pleasant. I haven't used it yet.
Fastest shipping ever received in 5 days or so
Well smell. curative effect is. i recommend. I have been using it for a long time. it helps.
The method of the rear determined that it was they who came))), no identification signs or inscriptions, just other patches that ordered not 10 PCs.
I'm very satisfied
The goods came in good packing, on time. size 12 by 8 cm, 10 PCs. They haven't tried it yet. With the store did not communicate,
Second time I ordered. Pain, heat.
Packing no, came in celofan, all 10 PCs. The smell is strong, not yet tried in action.
How well they smell, they arrived perfectly, it seems a little smaller than the photos, but no problem, because it fits perfectly, (I just put one on) en but make it work as well as the ones I bought in Turkey, because I'm sure I'll order more and they came very fast, thank you store.
очень хороший пластырь, согревает и уменьшает боль. покупаю ни первый раз. рекомендую. продавец очень хороший
thank you so much