SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
щётки пришли рабочие.все хорошо.дети довольны
Very long delivery. More than 2 months. In the rest everything is fine, the child is happy.
It's okay. Only long delivery. Before Tyumen it was 3 months.
Very long went the order. Ordered 11/11/20, received 08/02/21. Always showing that the parcel is still in China. After 2 months of waiting wrote a letter to the store. He replied that the parcel had already gone, that I should look for it at the post office. And the parcel still hung in China. But I finally got there a month later. Batteries are not included. From simple batteries did not work, only with rechargeable batteries. But it's okay now. Baby's good.
Ну очень долго шла, но получил, спасибо
Toy.
Everything works
Very long delivery. Do n. Novgorod more than 2 months. Quality honestly full g ...... Oh. It is better to buy oralby, let it be more expensive for that quality is better. Two finger batteries of which are not included. In oralby one and serves 2 months. The parcel is not tracked with the store did not communicate. In general, draw conclusions yourself. Personally, I did not get lost, a waste of money. All good and good purchases.
The brush is good, it works normally, the batteries are not included
excelente producto
Went for a very long time, 2 finger batteries are inserted, do not pull, generally, do not twist if you press to the teeth, the child is 2 years old, clamps
Works. I came quickly. Rotates
Хорошая щётка. Дочке очень нравится.
Thank you, everything works!
All Super
Came very quickly, cool brushes, work on 2 batteries,
щетка пришла хорошо упаковано, шла почти 2 месяца до Белгородской области, батареек в комплекте нет, вставила свои все хорошо работает, вибрация не слабая, думаю хорошо будет очищать
Perfect, I would buy again, I arrive very fast to Spain
Отличная щетка, дочка очень довольна. В комплекте одна насадка, работает от двух пальчиковых батареек
Long delivery. Came well packed, without batteries, inserted batteries working. The child with pleasure brushed his teeth and everything in the house)) the goods are satisfied
Is working
Delivery took one and a half months. On performance did not check. It looks simple, but the price is not horse.
Very long delivery.
Come for two types. Having done another time, pershu took for sin a Teper for the donut, all pratyuya, Maly clean the tooth "I".
Long delivery. In the rest of the rules.
Brush as in the photo. Not noisy, the head rotates. Everything works, the child liked it.
For a very long time, in my opinion, such a feeling as walking through China was carried... in general everything is whole, everything works.
Puikus, Dar neišbandžiau.
Good brush but went for a long time 3 months to the Chelyabinsk region
shipping was very fast. 2 weeks to Latvia
The son tried-liked it while he works, we'll see
It was very long, but everything is good!
Заказала 2 штуки, пришли очень быстро. Хорошие, работают, но маломощные, детям достаточно
As long as everything works
The brush was ordered 11.11, delivery took almost 3 months, the track was not tracked. The bristle does not twist, but makes small movements from side to side. Powered by 2 finger batteries.
The brush went 10 days. It's fine. The daughter is happy, cleans the teeth for 4 days, and for us it's a problem. Cleaned all the cash that we periodically clean at the dentist, and this is a big plus in our budget. Thanks to store for fast shipment.
Чудовa!
The racks came quickly, beautiful, the store is super.
The child is delighted, I recommend.
Has come It's been going on for a very long time Thanks store
щётка ужасная, прежде чем дать ребенку, попробовала на себе. это просто ужас!! Дикая вибрация, очень неприятные ощущения, чуть ли не до боли в зубах. Как будто у стоматолога зубы сверлят
It's a pity if you order two, then the color will be for all one. You can not choose different colors.
The brush didn't come. It's been 90 days. Tracking is not complete, shows that Lithuania is stuck. But the store from another tracking site showed that the order in Belarus, suggested another wait and returned 2.88, the brush cost 4.99.
All in working condition + complete two batteries
Всё работает отлично, доставка очень долгая
Fast Delivery
заказала 2 щетки в начале декабря, в феврале щетки ещё не пришли, открыла спор, который 16 февраля закрыли и моментально вернули деньги. спасибо, закажу ещё раз. поставлю 5 звёзд, т.к. деньги были возвращены
Granddaughter is happy!
It's okay, it's working. The baby is happy. Made firmly
Good