SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I tried it and I didn't like it. It's a marker and it gets blurry.
Thank you all super, but not yet tried
VŠE v pořádku. Doporučuji
Good thing
Merci
I don't ever arrived the product sin
The product corresponds to the pictures and the delivery was quick (around one month to Norway) and safe. Nothing to complain about. I still didn't use it, I will test it soon.
Very cool
smooth felt-tip pen
Il prodotto è uguale da capire ancora come lavora.. Arrivato molto tardi ma arrivato le poste sono lente
Посылка шла месяц. С продавцом не общались. Заказом довольна,пишет хорошо.
As a marker, no more, is washed immediately
I haven't tried it yet but it looks good!
The handle is cool, it is convenient to work, Super
ottimo
The order came quickly. Everything corresponds to the description. Thanks store
La verdad que es un lapiz común y corriente. Si no se utiliza para laa uñas, puede servir para hoja.
In Madrid very slow. Looks good
Thank you
M charm
Parcel lost by my factor :( but the store is very professional and responsive, refund made :)
Ink is deleted
The parcel came quickly. I liked the felt-tip pen, I have not tried it yet
Draws not clearly, splits
I don't know if it's because I did it to test and I didn't dry with lampara, but I drew a few things on my nails and the brush went away
The product corresponds to the description, in the case has not used yet, the delivery is fast within 2 weeks, the store recommends packed perfectly
Fast delivery, not tried yet
Good everything.
Simply disappointed would say a normal felt pencil. I could have bought one like that at the convenience store. False advertising
Good product. I love it I arrive before the estimated time
Perfecto
Super arrive as in the photo look forward to trying
очень долгая доставка,срок уже вышел ожидания , думала уже не получу
Thank you good
Very happy I put it in a nail and then stamp on the lamp and top coat and it looks super nice. Very happy
gavau
Thank You!
Excellent material
SUPER ❤
Good!
I arrive in 2 weeks, very good condition, I recommend the store as it evidence the commitment as a professional good that is
SUPER EXCELENT ❤❤❤
Рисует, но надо приноровится. Прислали в герметичном чехле, думаю лучше так и хранить.
thanks you my friend ☺️
I haven't tried it yet.
Easy to つかい
Great marker. He draws brightly.
Exactly. To the photo
Zīmē labi
i dont receive that item