SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Easy to つかい
Great marker. He draws brightly.
Exactly. To the photo
Zīmē labi
i dont receive that item
Thanks
Looks pretty good tt received quickly to try
Haven't tried yet
В Москву товар доставили за 26 дней.Спасибо за соединение товаров,очень удобно.Продавец надежный,буду сотрудничать.
A little delayed.
Bien
I recommend both the product and the store!
aun no pruebo el lapiz pero se ve buena calidad, buen embalaje
Match the description, I like it for q i arrive fast
el envio fue rapido,pero del lapiz no estoy muy contenta.
ha llegado rápido y parece ser buena calidad
He sent fast, products like in the picture. Everything perfect
ottimo
I arrive in perfect condition very well packaged and it goes great
Fast delivery, all fine
Just as they show it.
Thank you, my order arrived quickly.
draws a very fine line, worth it
good. same as description. fast delivery
Everything is fine, I recommend
Perfekt
Very good and quality item. Many thanks for quick shipping and firstclass service.
все соответствует описанию.продавца рекомендую.трекер отслеживался.пришло в одном пакете с другими покупками
top
Very slow, arrived after 2 and a half months. Try on your nails.
Top
Ras
Is nothing more than a marker pen fine Point
Looks like normal pen, haven't tried on nails yet
Przyszło przed czasem. Polecam.
Super
Very nice
Deze pen is fijn om mee te tekenen!
fajny ;)
So nice to write.
Jsem Velice spokojená s výrobkem and dodavatelem, doporučuji
02.08 sent, 03.09 received. Vinnitsa. Draws well. Product and store recommend.
Knows, my wife ordered
Думаю на матовом покрытии будет более яркий. Спасибо.
parfait
The parcel arrived quickly. The pen of graffiti in work has not yet tried. I'll try, I'll drop it. For some reason I thought it would be thinner. On the cap is written 05 think can it be the size of the handle? Well, like pencils. In general, we will try;)
Normal black pen
Not get parsel. Money back.
Мне не понравилось, даже на матовой поверхности растекается, тонкие линии не провести, мелкие детали не прорисовать, плюс к этому - НЕводостойкий, за это всё минус звезда.
ok